I was on a site for women’s handbags a while back researching ad copy ideas for
a client and was drawn into the sales pitch and description of a particularly
high priced bag. They did a great job describing it, creating emotion within
the reader, me, and more importantly creating value before they led me into the
price. While doing this, however, they mentioned the lady who created the
design for the bag and her name was set up as a hyperlink, so guess what I
did?? I clicked on it and it took me
away from the sales pitch and to her profile and guess what happened? I
started to read it and as I did I forgot all about the handbag and any
emotion or excitement they had created had dissipated. They
had set the stage for me to make a buying decision and snagged it right away from me and more
importantly snagged the sale out from underneath themselves. And the sad thing
is, it is happening everyday for this particular site and they have no way of
no knowing because they cannot see the feedback or hear or see the client walk
away. They simply disappear with the click of the mouse and they are none the wiser
about the lost sale.
You need to treat your website and its sales components
like you would treat a direct mail campaign; draw them in with an exciting
statement or offer, establish credibility of who you are then hone in on the
WIFM, what’s in it for me mentality for each product you sell, and then design
the marketing verbiage around each and every one of your products to answer
that question. I am not saying that you
don’t want a nice looking site, but looking nice will not pay the bills and
fatten your wallet, generating sales is all about appealing to your customers
hot buttons then creating ad copy and offers that push them to a buying
decision and that is with every piece of marketing you disseminate to the
public. Remember, when making a sales pitch onwebsite, do NOT give them any reason to click elsewhere and for crying out
loud, leave out hyperlinks in all your sales pitches unless it pushes
them to a call to action.
I have seen this on websites and thought the same thing. Why would you want to draw the buyer away from the product (even if it is a popup) when they are about to buy in the first place? Good point, Mark!
ReplyDeleteThanks John. Yeah, it is definitely sales prevention.
DeleteGreat tips as usual Mark! Thanks for the insight.
ReplyDeleteAlways. Thanks Jack
DeleteAbout 10 years ago I had an electronics website that I managed. I did this very often in the sales page and to this day I think about how many people clicked off that page to buy from someone else. Good point and a hard lesson learned.
ReplyDeleteWell, now you know to nip it in the bud!! Thanks for feedback Billy
DeleteMoving people away from your sales page is one of the biggest "no-nos" out there. Thanks for sharing your experience so that the rest of us can learn from it.
ReplyDeleteThanks Julian. Check out www.InsaneMarketing.net for more ways on how to get customers
Delete